Privacy Policy - Islamove

We Don't Sell or Own Your Data: Your information belongs to you. We only use it to process and deliver your orders.

Location & Delivery: We take the GPS coordinates you provide and share them with your delivery rider so they can find you.

What Restaurants See: Restaurants see your order details and your "Loyalty Status" (number of past orders). They do not see your full profile, though they may request your phone number if they need to clarify an order issue.

What Riders See: Your rider sees your display name, your delivery location, and your phone number to coordinate the drop-off.

Your Email is Your ID: Your email stays in our secure database as your Login ID. We do not share it with riders, restaurants, or third-party marketers.

Account Deletion: You may request deletion of your Islamove account at any time by visiting islamove.com/forgetme, signing in, and submitting the email address associated with your account. Upon a verified request, we will delete your personal information, including your name, phone number, email address, and delivery/location details, and anonymize your order history so it is no longer linked to you. We retain an anonymized account identifier to preserve the integrity of our internal audit records. Transaction records processed through our payment operator are not within our control to delete. As a BSP-regulated payment institution, the operator retains transaction records independently in compliance with Philippine anti-money laundering regulations, regardless of any account deletion request made to Islamove. Requests are processed within 3 business days, and you will receive email confirmation once your deletion is complete. A confirmation email will be sent to verify this request before we proceed.

Your Rights: Under the Philippine Data Privacy Act of 2012, you have the right to access the personal data we hold about you, correct it if it is inaccurate, object to how it is processed, and request its deletion. You also have the right to lodge a complaint with the National Privacy Commission (privacy.gov.ph) if you believe your data has been mishandled. To exercise any of these rights, contact us using the details below.

Privacy Contact: For any questions or concerns about your personal data, contact us at privacy@islamove.com with the subject line “Privacy Concern”. We respond to privacy requests within 3 business days.

Cookies: We use the session cookies required to keep you logged in and to remember your cart. To protect the service from abuse, we may also rely on security cookies from our infrastructure provider (such as Cloudflare). We do not use analytics, advertising cookies, or third-party tracking of any kind.

Security: Your data is encrypted in transit, stored in a secured database, and accessible only to Islamove staff who need it to operate the service.

Changes to This Policy: We may update this policy from time to time. The date at the top of this page always shows the latest revision, and material changes will be announced in the app.