Quick answers about ordering, delivery, payments, and support on IslaMove.
IslaMove currently delivers within our active service areas in Siquijor. Enter your delivery location in the app to check whether your address is covered.
We’re continuing to expand, so more areas will be added as our network grows.
Delivery fees are shown clearly in the app before you place your order. The fee may depend on your delivery location.
There are no surprise delivery charges after checkout.
IslaMove is cashless.
We accept GCash, Maya, QR Ph, major local and international debit and credit cards, and Apple Pay. Available payment options will be shown during checkout.
Absolutely.
IslaMove is for locals and visitors alike. If you’re staying at a hotel, resort, hostel, guesthouse, Airbnb or other accommodation within our delivery area, you can have food delivered directly to you.
International cards and Apple Pay are also supported for added convenience.
No. Our page is designed to be mobile first. If you like, we have a native Google Play app today (iOS is still coming).
The IslaMove customer app is currently available for Android through Google Play.
Download the app, create your account, choose a restaurant and place your order directly from your phone.
Restaurants manage their own availability on IslaMove. If a restaurant is offline, temporarily closed or not accepting orders, it will not be available for ordering in the app and you will be informed about it before checking out.
Restaurant availability and operating hours may change throughout the day.
If you need to change or cancel an order, contact IslaMove as soon as possible.
Once a restaurant has accepted and started preparing your order, changes or cancellations may no longer be possible.
Contact the IslaMove team and provide your order details.
We’ll review the issue and coordinate with the restaurant or rider when necessary to help resolve it as quickly as possible.
If a refund is approved, it will be returned through the applicable payment method whenever possible.
Processing times may vary depending on the payment provider, card issuer or bank. IslaMove will assist with the transaction from our side, but some processing times are controlled by the payment provider.
Our refund policy is detailed here.
Restaurants interested in joining IslaMove can contact our team through the IslaMove website or our official social media channels.
You can contact the IslaMove team through the Contact page on islamove.com or through our official IslaMove social media accounts.
For questions about an existing order, please include your order number so we can assist you faster.
If you are our registered user, you can create a ticket from your profile over web page or using the app.
